Gratis verzending vanaf €50Customer Services
Frequently asked questions
Contact
Visiting Address
Fightstyle
Stationsweg 27A
2675 AM Honselersdijk
The Netherlands
Customer service
Phone number: 085 06 06 391
Monday until Friday between 10.00 AM – 05.00 PM
Whatsapp: 085 06 06 391
Livechat through the website
Monday until Friday between 10.00 AM – 05.00 PM
You can also use the contact form on this page or send an e-mail to: klantenservice@fightstyle.nl. We always aim to answer you within one business day. We always aim to answer you within one business day.
Shipping
We offer three different shipping times for our products:
- Orders before 05:00 PM are shipped the same day
- 2-4 business days processing time
- 8-10 business days processing time
You can find the current delivery time of your product with the correct size of the product. The delivery time is indicated to the right of the price and you will see it again under the “Add to cart” button.
We will always inform you by e-mail if the processing time exceeds the 2-4 business days.
We ship our orders via DPD and PostNL.
For shipping within the Netherlands we charge € 4,95 for orders below € 50,00. Orders over € 50,00 are free of charge. The shipping costs for Belgium and Germany are € 7,95 for orders up to € 100,00. All orders above € 100,00 are free of charge. The rates for other countries become visible during the completion of your order in step two.
We ship to the following countries:
| België | Hongarije | Monaco | Slovenië |
| Brazilië | Ierland | Nederland | Slowakije |
| Bulgarije | Italië | Nieuw-Zeeland | Spanje |
| Canada | Japan | Noorwegen | Tsjechië |
| Cyprus | Kroatië | Oostenrijk | Turkije |
| Denemarken | Letland | Polen | Verenigd Koninkrijk |
| Duitsland | Litouwen | Portugal | VEA |
| Estland | Luxemburg | Roemenië | Verenigde Staten |
| Finland | Malta | San Marino | Zweden |
| Frankrijk | Marokko | Singapore | Zwitserland |
| Griekenland |
Is your country not listed? Send us a message via the contact form above and we will be happy to look into the possibilities for you.
When we ship your order, you will receive a shipping confirmation from us with a link to track the shipment. If you have not received an e-mail from us after 4 days, we advise you to look in your spam folder. If you have no confirmation there either then please send us a message via the contact form above. We’re here to help.
We use DPD for most orders. They deliver on Saturdays. Large orders such as punching bags are shipped with a different carrier that does not deliver on Saturdays. For more information you can send us a message via the contact form above.
We advise you to always check the letterbox first to see if your order has been delivered there or whether the carrier has left a notification about where the package is located. If this is not the case, you can ring the bell at your nearest neighbours to see if the order has been delivered there. Sometimes the carrier hands the package to the neighbours without leaving a notification.
If your order is still not located it is best to contact DPD or PostNL directly, depending on the carrier for your package. You can reach the DPD customer service on 085 0022222 and PostNL via this link. After a number of questions they will connect you with an employee.
If you do not wish to contact the carrier and you were unable to locate your order, you can always send us a message via the contact form above. Please mention your order number and problem so we can resolve it quickly for you.
Returns
We charge €6.95 return costs for orders in the Netherlands, Belgium and Germany. Return costs for other countries will be the same as your shipping costs.
We offer a 100 days return policy starting the day your order was delivered to you.
If your order meets the following conditions, it may be returned:
- Your order was received less than 100 days ago.
- The packaging is still intact.
- The product is in new condition and the tags are still attached.
Please note that mouth guards and hand wraps may only be returned to us when the package is still sealed and intact.
If for any reason you return items to us that are not eligible for returns please keep in mind that we will not refund you for them. We will inform you about this by e-mail and give you the opportunity to receive the products again. The shipping costs are at your own expense.
Your order needs to be returned within 100 days after receiving the item(s). Otherwise we will not accept your return. For products that are damaged, used or not returned in the original packaging and or when the tags are removed we reserve the right not to return the purchase amount or only a part. We will inform you about this by e-mail and give you the opportunity to receive the products again. The shipping costs are at your own expense.
For products that are returned damaged, used, not in the original packaging, with loose tags, we reserve the right not to refund the purchase price or only partially. We will also inform you about this by e-mail.
You can easily return your order via our return portal. Click here to start your application. After you have registered your return, you can send it back to us in the same packaging. The costs are €6.95 for returns from the Netherlands, Belgium or Germany. Return costs for other countries will be the same as your shipping costs.
Of course you are always free to choose a carrier of your own choice. In which case we would like to ask you to add a copy of your invoice in the shipment so we can track it back to you.
Costs such as the payment provider you choose or shipping costs will not be credited. Which is why the amount you paid may differ from the amount that’s credited by us.
Yes, but the discount you have received from us will expire.
When you order a kickboxing set from us, you order a bundled product which consists of gloves and shin guards. By ordering a set you will receive a 10% discount on the purchase price. When you return one of the two products, the discount will expire, because you no longer wish to use the set offer.
If you do wish to take advantage of the discount, you must place a new order for the entire set for the correct size and return the previous order in its entirety. We cannot process the discount in any other way.
Exchange
Unfortunately, our system is not able to process exchanges. Instead we ask you to return the item you don’t want. We will credit this to you and you can place a new order for the item you wish to receive instead.
f you have purchased an item with a discount code and the code is no longer valid, please contact our customer service. We’ll provide you with a personal code that you can use for the new order.
Orders
If your order has not yet been shipped, it’s possible to cancel it. The fastest way to do this is to contact us via our customer service on 085 06 06 391. You can reach us Tuesday to Friday between 10.00 AM – 05.00 PM. If you wish to cancel an order outside the opening hours of our customer service or live chat, you can use the contact form above. We can’t give you any guarantees, but we’ll do our best!
When you place a pre-order with us for a sold out item, we will offer an indication of the expected delivery date. Since this is an expectation, the date may change. Has the delivery date expired? Please contact us via the contact form above.
My order has been returned to you without having received it. What now?
- The package was refused at the door.
- The address is incorrect.
- The package was delivered to a service point and never picked up.
There are costs associated with this return. For every order that is returned to us we have to pay € 6,95 to our carrier.
After receiving the order we will check to see where it went wrong and contact you to ask if you would like the order to be shipped again. If the error of the first time lies with us or our carrier we will bear the costs of the return and resend the order to you free of charge.
However, if the error is yours, we will pass on the costs incurred. If you do not wish to receive the order again, we will deduct the costs from the amount to be credited and if you do wish to receive the order again, you must first pay the return and shipping costs before we resend the order to you.
Our sincere apologies! Fortunately, our system allows us to see what went wrong and rectify it for you. We would like to ask you to send us a message via the contact form above. Mention your order number and what went wrong, and we will get to work for you immediately! You can do this up to 14 days after you have received your order. After this time we can unfortunately no longer process your message.
Warranty
You receive a 1-year warranty on production errors for all our products. Please note that wear is not the same as production errors. When we have determined that it is indeed a production error, we will replace this product with a new product.
If this is not possible, because the product is not available or for other reasons, we will refund the purchase amount to your account.
Please note: we do not offer a guarantee on the molding process for mouth guards.
If your product shows signs of production errors within a year of purchase, you can contact us through our customer service: klantenservice@fightstyle.nl. It is important that you state the order number in your e-mail together with the manufacturing defect. To speed up the process, we recommend that you send photos as well. Make sure that these photos clearly show which product and brand it is about.
You receive a 1-year warranty on production errors for all our products. Please note that wear is not the same as production errors. When we have determined that it is indeed a production error, we will replace this product with a new product.
If this is not possible, because the product is not available or for other reasons, we will refund the purchase amount to your account.
Please note: we do not offer a guarantee on the molding process for mouthguards.
Webshop
We offer the following payment methods:
- iDeal
- PayPal
- Klarna
- AfterPay
- MasterCard
- Visa
- American Express
- Apple Pay
- Google Pay
- Maestro
- Bancontact / Mister Cash
- Bank transfer
Yes, all prices shown include 21% VAT.
Follow the step-by-step plan below:
- Choose the products you want and place them in your shopping cart.
- Click on your shopping cart at the top right and choose to complete your order.
- Then choose one of the following options that matches your preference: 1. Log in 2. Checkout as a guest 3. Register
- In the next field enter all the necessary information.
- After this, click on the next step at the bottom right.
- Choose the desired shipping method and click on the next step at the bottom right again.
- Choose the desired shipping method and click on the next step at the bottom right again.
- Then choose the desired payment method and click next step at the bottom right.
- After this, you must follow the instructions of the payment provider of your choice.
- Was the payment successful? Then your order has been successful and you will receive a confirmation by e-mail. Tip: didn’t get the e-mail? Please check your spam folder or folder with unwanted e-mail.
Still unable to figure it out after this? Send us a message via the contact form above. We’re here to help.
Unfortunately our emails regularly end up in the junk or spam folder. We therefore advise you to first look in these directories. Have you not received a message from us here? Then please check if you filled in the correct e-mail address If so: please send us a message via the contact form above. We’re here to help.
Gyms & Personal Trainers
Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.
Of course! We offer special rates to gyms and personal trainers. If you want to be eligible for this, you must create a business account on our website. You can then send us a message via the contact form above. In the message we ask you to state your details again. We will then assess your application and notify you by e-mail.
Products
We aim to have a size chart for every product. You can find this in the images of the product itself and in the footer of our website. If there is no size chart for your product or if you are unsure or want advice after seeing the size chart, you can always send us a message via the contact form above.
Send us a message via the contact form above. We will then get to work for you to see if we can still order the product for you.Stuur ons een bericht via bovenstaand contactformulier. Wij gaan dan voor je aan de slag om te kijken of we het product nog voor je kunnen bestellen.